Warranty Policy
Information about manufacturer warranties, Moonlite Swim & Spa Co Inc warranties, warranty coverage, and warranty-related assistance for pool and spa products.
1. Warranty Overview
Moonlite Swim & Spa Co Inc offers products that may include a manufacturer warranty, a Moonlite Swim & Spa Co Inc warranty, or both, depending on the product.
2. Manufacturer Warranty
Some products may be covered by a warranty provided by the manufacturer. Manufacturer warranty terms can vary by product, model, component, and manufacturer.
Where a manufacturer warranty applies, the applicable manufacturer warranty documentation and terms govern that coverage.
3. Moonlite Swim & Spa Co Inc Warranty
Some products may include warranty coverage provided directly by Moonlite Swim & Spa Co Inc.
The applicable product documentation, order information, or warranty terms will determine the specific coverage available.
4. Products With Multiple Warranty Sources
Depending on the product, a customer may have both manufacturer warranty coverage and Moonlite Swim & Spa Co Inc warranty coverage.
Customers should review the applicable warranty information for the product before submitting a warranty request.
5. Warranty Requests
Customers experiencing a product issue should contact Moonlite Swim & Spa Co Inc and provide relevant order and product information.
- Order information or order number.
- Product name or model information where available.
- Description of the issue.
- Photographs or other information that helps explain the problem.
- Any applicable warranty documentation.
6. Swimming Pool and Spa Equipment
Pool and spa equipment can contain mechanical, electrical, plumbing, structural, or other components. Warranty coverage may differ between components and product categories.
Customers should follow the applicable product instructions and manufacturer requirements to help ensure proper operation and maintenance.
7. Installation
Moonlite Swim & Spa Co Inc does not provide installation services. Customers are responsible for arranging appropriate installation when installation is required.
Installation should be performed in accordance with applicable product instructions and professional requirements.
8. Warranty and Returns
A warranty claim and a standard return are separate processes. Customers should contact Moonlite Swim & Spa Co Inc so the applicable process can be determined based on the product and issue.
9. Warranty Assistance
Our team can help customers understand the applicable warranty process and determine what information may be required to evaluate a warranty concern.
10. Related Policies
Need Warranty Assistance?
Contact Moonlite Swim & Spa Co Inc with your order information and a description of the product issue.
Phone: +1 740-432-4818
Email: sales@moonliteswimandspacoinc.com
