Payment Policy
Information about accepted payment methods, order payment, payment verification, refunds, and transaction-related procedures.
1. Payment Overview
Moonlite Swim & Spa Co Inc provides several payment options for customers purchasing swimming pool and spa equipment, materials, accessories, and related products through our website.
2. Accepted Payment Methods
Visa
Visa payment cards may be used for eligible online purchases.
Mastercard
Mastercard payment cards may be used for eligible online purchases.
Bank Transfer
Bank transfer payments are accepted where the applicable transaction supports this method.
ACH
ACH payments may be accepted for eligible transactions.
3. Payment at Checkout
Customers should review their order, shipping charges, product information, and applicable checkout information before completing payment.
Payment must be successfully received or authorized according to the applicable payment method before an order can proceed through processing.
4. Payment Verification
Moonlite Swim & Spa Co Inc may review transaction information when necessary to process an order correctly and reduce payment-related errors.
If additional information is required to resolve a payment issue, we may contact the customer using the contact details associated with the order.
5. Failed or Declined Payments
If a payment is declined, fails, or cannot be successfully verified, order processing may be delayed until an acceptable payment arrangement is completed.
6. Bank Transfer and ACH Payments
Customers choosing bank transfer or ACH should follow the payment instructions provided for the transaction.
Orders dependent upon these payment methods may not proceed until the payment has been appropriately received or confirmed.
7. Refunds
Approved refunds are handled according to the Return & Refund Policy.
Refunds may be issued through the original payment method, store credit, or another appropriate method depending on the circumstances.
8. Financing
Moonlite Swim & Spa Co Inc does not currently offer financing or payment-plan programs.
9. Payment and Order Cancellation
Payment does not remove the customer's right to request cancellation according to our Cancellation Policy.
10. Related Policies
Questions About Payment?
Contact Moonlite Swim & Spa Co Inc if you have questions about payment methods or an order payment.
Phone: +1 740-432-4818
Email: sales@moonliteswimandspacoinc.com
