Help Center
Frequently Asked Questions
Find clear answers to common questions about ordering swimming pool and spa equipment and materials from Moonlite Swim & Spa Co Inc.
How Can We Help?
Whether you are planning a new pool project, maintaining an existing swimming pool, upgrading a spa, or replacing equipment, our FAQ provides useful information about ordering, shipping, payments, returns, warranties and product conditions.
What products does Moonlite Swim & Spa Co Inc. sell?
Moonlite Swim & Spa Co Inc. sells swimming pool and spa equipment,
materials, components and related products. Product availability,
specifications and options vary by item and are presented on the
applicable product listing.
Where does Moonlite Swim & Spa Co Inc. ship?
Moonlite Swim & Spa Co Inc. serves customers worldwide, with the
United States being the primary market. International availability and
shipping options may vary depending on the destination and product.
How long does order processing take?
Orders are generally processed within 1–3 business days. Larger,
specialized or more complex orders may require additional processing
time depending on the order.
How long does shipping take?
Estimated transit time is generally 5–10 days after processing.
Transit times are estimates and can vary according to destination,
carrier, product size and shipping method.
Which shipping carriers are used?
Depending on the product and order, Moonlite Swim & Spa Co Inc. may
use UPS, FedEx, USPS or freight/LTL transportation.
How are shipping charges calculated?
Shipping charges are calculated according to the applicable order,
products, destination and shipping method and are presented during
checkout when available.
What should I do if my order arrives damaged?
Please notify Moonlite Swim & Spa Co Inc. as soon as possible and
provide clear photographs showing the product and the damage. Images
help us assess the issue and determine the appropriate next step.
Do you accept returns?
Yes. Eligible products may generally be returned within 30 days,
subject to the applicable Return and Refund Policy and product-specific
requirements.
Who pays return shipping?
When an item arrives damaged or has an issue covered by the applicable
return policy, Moonlite Swim & Spa Co Inc. covers the applicable
return shipping. For exchanges, the customer is responsible for
shipping costs.
Are exchanges available?
Yes. Exchanges are available for products subject to product
availability, value and the applicable exchange requirements.
Customers are responsible for shipping costs associated with exchanges.
Can I cancel my order?
Orders may be cancelled before or after shipment. Orders cancelled
before shipment do not incur a cancellation fee. If an order has
already shipped, applicable shipping and processing charges may apply,
up to $500.
What payment methods are accepted?
Moonlite Swim & Spa Co Inc. accepts major payment methods including
Visa, Mastercard, ACH and bank transfer, subject to the payment options
available for the particular transaction.
Do you offer financing?
Financing is not currently offered by Moonlite Swim & Spa Co Inc.
Do products come with a warranty?
Warranty coverage varies by product. Depending on the item, warranty
protection may be provided by the manufacturer, Moonlite Swim & Spa
Co Inc., or both. Please review the applicable product and warranty
information before purchasing.
Does Moonlite provide installation services?
Installation services are not currently provided. Customers are
responsible for arranging installation when installation is required.
Do I need to prepare my property before delivery?
Yes. Customers are responsible for preparing the intended delivery and
installation area and ensuring that the site is suitable and accessible
for the purchased product.
Still Have Questions?
Our team is available to help with product, order, shipping and policy questions.
Contact Moonlite Swim & Spa Co Inc.
