Cancellation Policy
Our cancellation policy explains when orders may be cancelled and how cancellation charges may apply to swimming pool and spa equipment and material orders.
1. Order Cancellation Overview
Moonlite Swim & Spa Co Inc understands that customers may occasionally need to cancel an order. This policy explains how cancellation requests are handled based on whether the order has already shipped.
2. Cancelling Before Shipment
Customers may request cancellation before their order has shipped.
When an order is cancelled before shipment, there is no cancellation fee under this policy.
Customers should submit cancellation requests as soon as they know they no longer want the order because processing and shipment can occur quickly.
3. Cancelling After Shipment
Cancellation requests may still be made after an order has shipped. However, once an order has entered the shipping process, shipping and processing costs may already have been incurred.
For orders cancelled after shipment, applicable charges may include shipping and processing costs and may reach $500 depending on the circumstances.
4. Special Orders
Special-order products may be cancelled. Customers should request cancellation as early as possible because special orders may require additional sourcing, processing, or preparation.
Any applicable post-shipment charges are governed by the same cancellation principles described in this policy.
5. Pre-Orders
Pre-orders may be cancelled. Customers should contact Moonlite Swim & Spa Co Inc promptly when requesting cancellation of a pre-order.
6. Backorders
Backordered products may be subject to cancellation requests. Customers should contact us with their order information so the current order status can be reviewed.
7. Deposits
Deposits are refundable, subject to the applicable circumstances of the order and any charges that may apply under this policy.
8. How to Request Cancellation
- Contact Moonlite Swim & Spa Co Inc as soon as possible.
- Provide your order number and customer information.
- Identify the product or order you wish to cancel.
- Clearly state that you are requesting cancellation.
- Wait for confirmation of the cancellation status.
9. Cancellation After Shipment
If the cancellation request is received after shipment, customers should contact us rather than refusing or independently returning the shipment without instructions.
Moonlite Swim & Spa Co Inc will review the order status and explain the applicable next steps and charges.
10. Refund Following Cancellation
When a cancellation qualifies for a refund, the applicable refund will be processed according to our Return & Refund Policy and the circumstances of the transaction.
11. Related Policies
Need to Cancel an Order?
Contact Moonlite Swim & Spa Co Inc as soon as possible so we can determine whether the order has shipped and explain the applicable cancellation process.
Phone: +1 740-432-4818
Email: sales@moonliteswimandspacoinc.com
