1. Overview

Moonlite Swim & Spa Co Inc wants customers to have a clear understanding of the circumstances under which products may be returned and refunds may be requested.

This policy applies to purchases of swimming pool and spa equipment, materials, accessories, components, and other products purchased through our website.

2. Return Eligibility

Customers who wish to return an eligible product should contact Moonlite Swim & Spa Co Inc as soon as possible within the applicable return period.

Because our products can include new, used, refurbished, large, specialized, and special-order items, the applicable condition and handling requirements may vary by product.

• The return must be requested within the applicable 30-day period.
• The product must meet the applicable condition requirements for the item.
• The customer should provide sufficient order information to identify the purchase.
• Products should be returned using the return instructions provided by Moonlite Swim & Spa Co Inc.
• Customers should contact us before sending a product back.

3. Product Condition for Returns

Return eligibility may depend on the condition of the product. Customers should keep the product, components, accessories, documentation, and packaging in appropriate condition while a return request is being reviewed.

Since Moonlite Swim & Spa Co Inc may sell new, used, and refurbished products, customers should review the condition stated for the specific product purchased.

4. Damaged or Problematic Products

If a product arrives damaged or has an issue, customers should notify Moonlite Swim & Spa Co Inc immediately and provide clear photographs showing the product and the damage or issue.

Where the issue is covered by our return procedures, Moonlite Swim & Spa Co Inc will address the applicable return shipping arrangements.

5. Return Shipping

When a product arrives damaged or has a covered issue, Moonlite Swim & Spa Co Inc will pay applicable return shipping.

For exchanges, the customer is responsible for applicable shipping costs.

For other return circumstances, any applicable shipping, processing, or restocking charges will depend on the order and will be communicated as appropriate before the return is finalized.

6. Restocking and Processing Charges

Where applicable, a restocking or processing charge may apply to an approved return depending on the product and circumstances of the return.

Any applicable charge will be communicated during the return review process. No specific percentage is stated as a universal charge because products and order circumstances may differ.

7. How to Request a Return

1. Contact Moonlite Swim & Spa Co Inc.
2. Provide your order information and identify the product you wish to return.
3. Explain the reason for the return.
4. Provide photographs when the item is damaged or has a visible issue.
5. Wait for return instructions before shipping the product.
6. Package the item appropriately and follow the provided return instructions.

8. Refund Processing

Once an approved return has been received and reviewed, Moonlite Swim & Spa Co Inc aims to process the applicable refund within 5 days maximum.

The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

9. Refund Methods

Approved refunds may be provided through the original payment method, store credit, or another appropriate refund method depending on the circumstances of the transaction.

10. Exchanges

Customers may request an exchange rather than a refund. Exchanges are available for products subject to product availability, value, condition, and transaction-specific review.

Customers are responsible for applicable shipping costs associated with exchanges.

Price differences may apply where the replacement product has a different value.

11. Special-Order Products

Special-order products may be eligible for exchange or return depending on the transaction and product circumstances. Customers should contact Moonlite Swim & Spa Co Inc before returning a special-order product.

12. Related Policies

• Exchange Policy
• Cancellation Policy
• Shipping & Delivery Policy
• Payment Policy
• Product Condition Policy