Exchange Policy

1. Exchange Overview

Moonlite Swim & Spa Co Inc allows customers to request exchanges for products purchased through our website, subject to product condition, availability, value, and the circumstances of the transaction.

2. Products Eligible for Exchange

All product categories may be considered for exchange, including applicable swimming pool and spa equipment, materials, accessories, and related products.

Exchange approval may depend on the condition of the product, its value, availability of the requested replacement, and any applicable order-specific conditions.

3. Exchange Requests

1. Contact Moonlite Swim & Spa Co Inc.
2. Provide the order information.
3. Identify the product being requested for exchange.
4. Explain the reason for the exchange.
5. Provide photographs when relevant, particularly if the product is damaged or has an issue.
6. Wait for exchange instructions before returning the product.

4. Exchange Shipping Costs

The customer is responsible for applicable shipping costs associated with an exchange.

Customers should contact us before arranging shipment so the correct return and replacement shipping arrangements can be established.

5. Product Value and Price Differences

Exchange requests may involve products with different prices or values.

• If the replacement product costs more, the customer is responsible for the applicable difference.
• If the replacement product costs less, the difference may be handled through an applicable refund or credit arrangement.
• The exact financial adjustment will depend on the products involved and the circumstances of the exchange.

6. Special-Order Products

Special-order products may be exchanged. Because special-order products can involve unique sourcing or product requirements, customers should contact Moonlite Swim & Spa Co Inc before requesting an exchange.

7. Product Condition

The product's condition may affect exchange eligibility. Customers should retain all components and accessories and avoid unnecessary damage or alteration while an exchange request is being considered.

8. Damaged Products

If a product arrives damaged, customers should notify Moonlite Swim & Spa Co Inc immediately and provide photographs of the product and damage. Damaged shipment matters may be handled under our Return & Refund Policy.

9. Related Policies

• Return & Refund Policy
• Shipping & Delivery Policy
• Product Condition Policy
• Cancellation Policy