Shipping & Delivery Policy

1. Overview

Moonlite Swim & Spa Co Inc is committed to providing customers with clear information about how orders are processed, shipped, and delivered. This Shipping & Delivery Policy explains the standard procedures that apply to purchases of swimming pool and spa equipment, materials, components, accessories, and other products offered through our online store.

We serve customers worldwide, with the United States being our primary market. Shipping arrangements may vary depending on the product, order size, destination, availability, weight, dimensions, and the most appropriate transportation method for the order.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Processing begins after the order has been successfully received and the necessary order information has been confirmed. Processing time may vary depending on the size and complexity of the order, product availability, shipping requirements, and whether special handling or freight arrangements are necessary.

Factors That May Affect Processing

• Size and quantity of products ordered.
• Product availability at the time of purchase.
• Whether an order contains large or oversized equipment.
• Whether freight or LTL transportation is required.
• Destination and delivery requirements.
• Pre-order, backorder, or special-order status.
• Additional order verification or shipping coordination.

If additional processing time is required because of the nature of an order, Moonlite Swim & Spa Co Inc may contact the customer using the contact information provided with the order.

3. Shipping Methods

Moonlite Swim & Spa Co Inc uses different shipping methods depending on the characteristics of the order. Available transportation may include parcel delivery or freight transportation.

4. Large and Oversized Products

Swimming pool and spa equipment and materials can vary considerably in size and weight. Larger products may require freight or LTL transportation rather than standard parcel shipping.

The shipping method is determined according to the product and order requirements. Customers purchasing large products should ensure that the delivery location can safely receive the shipment and that the necessary access is available.

Large-item orders are delivered to the customer's provided delivery address according to the applicable carrier's service arrangement.

5. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout based on the order and shipping destination.

Shipping costs may vary according to factors such as product size, weight, quantity, destination, shipping method, and whether freight transportation is required.

Customers should review the shipping charges shown during checkout before completing an order.

6. Estimated Transit Time

After an order has been processed and shipped, the standard estimated transit period is generally 5–10 days.

Transit time refers to the estimated time the shipment may take after it has entered the carrier's transportation network. It does not necessarily include the order processing period.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Customers should carefully verify apartment, suite, unit, building, street, city, state, ZIP code, and other relevant delivery information before submitting an order.

Incorrect, incomplete, or outdated address information may result in delivery delays, additional carrier charges, returned shipments, or other complications.

8. Customer Site Preparation

Customers are responsible for preparing the delivery site before the arrival of products, particularly when purchasing swimming pool or spa equipment, materials, or other large items.

Site preparation and access requirements can vary by product. Customers should review the applicable product information and manufacturer requirements and make sure the intended location is ready to receive the product.

Depending on the product and installation plan, customers may need to independently arrange appropriate site access, supporting surfaces, utility connections, plumbing, electrical work, or other preparation. Moonlite Swim & Spa Co Inc does not provide installation services.

9. Delivery of Large Pool and Spa Equipment

Large pool and spa-related equipment or materials may require additional delivery coordination because of their dimensions or weight.

Customers should make sure the delivery location is accessible to the selected carrier and that there is sufficient access for the shipment to reach the provided delivery address.

Moonlite Swim & Spa Co Inc is not responsible for conditions at the customer's property that prevent normal delivery access when those conditions are outside our control.

10. Shipping Delays

Although Moonlite Swim & Spa Co Inc works to process orders promptly, transportation and delivery can sometimes be affected by circumstances outside our control.

Potential causes of delay may include carrier congestion, severe weather, transportation interruptions, destination restrictions, peak shipping periods, incorrect address information, freight scheduling, or other unforeseen circumstances.

A shipping estimate should therefore be treated as an estimated timeframe rather than a guaranteed delivery date.

11. Tracking Information

Where tracking information is provided by the applicable carrier, customers may use the tracking information to monitor shipment progress.

Tracking updates are controlled by the shipping carrier and may not appear immediately after an order leaves processing.

12. Damaged Shipments

Customers should inspect shipments as soon as reasonably possible after delivery.

If a product arrives damaged or has an issue that appears to have occurred during transportation, customers should notify Moonlite Swim & Spa Co Inc immediately.

Customers should provide clear photographs showing the product and the damage. Photographs of the shipping packaging may also be helpful when available.

Prompt notification and clear photographs help Moonlite Swim & Spa Co Inc evaluate the situation and determine the appropriate next step.

13. Shipping-Related Issues and Returns

If an item arrives damaged or has an issue covered under our applicable return procedures, Moonlite Swim & Spa Co Inc will address the matter in accordance with our Return & Refund Policy .

Customers should not discard damaged products or packaging before contacting us when the shipment condition may need to be evaluated.

14. International Shipping

Moonlite Swim & Spa Co Inc serves customers worldwide. International shipping availability may vary depending on the product, destination, carrier availability, and shipping requirements.

International customers should understand that shipping arrangements, delivery times, customs requirements, import procedures, and destination-specific charges may differ from domestic United States orders.

15. Pre-Orders and Backorders

Moonlite Swim & Spa Co Inc accepts pre-orders and backorders for applicable products.

Because these products may not be immediately available for shipment, their processing and delivery timing can differ from the standard 1–3 business day processing timeframe.

Customers should review the applicable product information and any availability information provided at the time of purchase.

16. Special Orders

Special-order products may require additional processing, sourcing, preparation, or shipping coordination.

Customers placing special orders should understand that delivery timing may differ from standard in-stock products. Cancellation and exchange requests for special orders are handled according to the applicable Cancellation Policy and Return & Refund Policy .

17. Installation and Delivery Preparation

Moonlite Swim & Spa Co Inc does not provide installation services.

Customers are responsible for arranging any installation, electrical, plumbing, construction, site preparation, or other professional services that may be necessary for their particular product.

Customers should follow applicable manufacturer instructions and product-specific requirements when preparing for installation.

18. Changes to Shipping Arrangements

In certain circumstances, Moonlite Swim & Spa Co Inc may need to adjust the shipping method or coordinate an alternative delivery arrangement based on the product, carrier availability, destination, or order requirements.

When a material shipping issue requires customer action, Moonlite Swim & Spa Co Inc may contact the customer using the information associated with the order.

19. Related Policies

Shipping should be considered together with the other customer policies applicable to an order:

• Return & Refund Policy
• Cancellation Policy
• Payment Policy
• Warranty Policy
• Product Condition Policy
• Terms & Conditions