Terms & Conditions

1. Acceptance of These Terms

By accessing or using the Moonlite Swim & Spa Co Inc website, customers agree to comply with these Terms & Conditions and the policies applicable to purchases made through the website.

2. Website Use

The website is provided for legitimate shopping, product research, customer service, and related purposes. Users should not use the website in a manner that violates applicable law or interferes with its normal operation.

3. Product Information

Moonlite Swim & Spa Co Inc provides product descriptions and information to help customers evaluate swimming pool and spa equipment and materials before purchasing.

Customers should carefully review product specifications, dimensions, condition, availability, intended use, and other applicable information before placing an order.

4. Product Condition

Products may be sold in new, used, or refurbished condition. Customers should review the applicable product listing and our Product Condition Policy.

5. Orders

Customers are responsible for providing accurate order, billing, shipping, and contact information.

Order processing generally takes 1–3 business days, while estimated shipping transit is generally 5–10 days after processing, subject to the applicable shipping arrangements.

6. Pricing and Payment

Customers are responsible for reviewing the price and applicable shipping charges shown during checkout before completing an order.

Accepted payment methods include Visa, Mastercard, bank transfer, and ACH, subject to the applicable transaction requirements.

7. Shipping

Shipping may be provided through UPS, FedEx, USPS, or freight/LTL transportation depending on the product and order.

Shipping charges are calculated at checkout. Customers should review our Shipping & Delivery Policy.

8. Cancellations

Orders may be cancelled before shipment without a cancellation fee. Orders cancelled after shipment may be subject to shipping and processing charges of up to $500.

Special orders and pre-orders may also be cancelled subject to the applicable cancellation process.

9. Returns and Refunds

Eligible products may generally be returned within 30 days, subject to the applicable product condition and return requirements.

Approved refunds are generally processed within up to 5 days after an approved return is received. See the Return & Refund Policy.

10. Exchanges

Exchanges are available subject to product value, availability, condition, and applicable transaction requirements. Customers are responsible for applicable exchange shipping costs.

11. Warranty

Products may include a manufacturer warranty, a Moonlite Swim & Spa Co Inc warranty, or both depending on the product. See the Warranty Policy.

12. Installation and Site Preparation

Moonlite Swim & Spa Co Inc does not provide installation services. Customers are responsible for preparing their property and arranging installation or other professional services when required.

13. Pre-Orders, Backorders and Special Orders

Moonlite Swim & Spa Co Inc may accept pre-orders, backorders, and special orders. Availability and processing time may differ from standard in-stock orders.

14. Promotions

Moonlite Swim & Spa Co Inc may offer discounts from time to time. Promotional offers may have specific terms, conditions, availability requirements, or expiration dates communicated with the applicable promotion.

15. Intellectual Property

Website content, branding, written materials, images, graphics, and other website elements may be protected by applicable intellectual property laws. Users should not reproduce or use protected material without appropriate authorization.

16. Privacy

Use of the website may involve the handling of information as described in our Privacy Policy and Cookies Policy.

17. Policy Changes

Moonlite Swim & Spa Co Inc may update website policies and terms when business practices, website functionality, product offerings, or applicable requirements change.

18. Contact

Questions concerning these Terms & Conditions may be directed to Moonlite Swim & Spa Co Inc using the contact information below.